Hey, I’m Dan

I help businesses and entrepreneurs improve their customer experiences.

My Approach

Collaborative

I believe in the power of collaboration to create exceptional customer experiences. As an extension of your team, I align to your business goals and help your teams to meet and exceed your customers’ expectations. I work closely with both leadership and delivery teams to identify the customer pain points and fix the root cause of complaints and poor feedback.

Grounded in the reality of business

I’ve worked in operational teams. It’s tough, I get it. My approach is different to other CX specialists because I focus on the tweaks, changes or transformations required to make a difference to the customer rather than just sending surveys. NPS and CSAT have a part to play, but I believe that they should be used to validate your customer experiences not be your only source of insight.

Real results, not just plans

In every business I’ve helped, we’ve seen a tangible improvement in their customer experience.

I can help you too.

Whether your customers are grumbling, complaining or churning, I can uncover the insights and determine the actions which will make a difference.

  • Results focused

    Clear actions to improve your customers’ experience

  • 17 years of CX leadership

    Across public and private sectors

  • Multi-industry experience

    Construction, Technology, Retail, Hospitality

Project Delivery Transformation

An end-to-end transformation of the professional services department within a fast-paced managed service provider.

View Project

Case Studies

CX Programme Design

Designing and putting structures in place to execute a three year programme to address negative customer feedback from the largest customer (worth more than 60% of revenue).

View Project

What partners and colleagues say about Dan.

"Dan has a powerful set of abilities - rigour, strategic thinking, creativity, analytical thinking, retail experience, CX knowledge - enhanced immeasurably by his wonderful, boundless, infectious passion to do the best he can for his business and its customers, and to continuously improve. Dan is a true strategic partner."

James Bolle

"I don’t know how we would have delivered what we have in the last 12 months without Dan. He has truly made a difference to our organisation with his ability to manage and deliver complex and transformational projects."

Colin Riddle

Get in Touch!

Schedule a free 1:1 introductory session with me to discuss your customer experience needs.

FAQ

  • First things first, don't be nervous. We'll start with a free consultation to determine your customer experience challenges (and if we'll make great collaborators).

  • Pricing is based on both the project's scope and your desired timeline. (I promise fair rates and will always require your approval before we begin).

  • Timelines depend on the project, but I generally dedicate 2 to 3 months to each client, with the possibility of an extension based on my availability.

    Longer (part-time) collaborations can also be considered.

Subscribe for Exclusive Updates